Privacy Policy

Click here for a printable copy of our Terms and Conditions containing our Privacy Policy.

Who we are

In this Privacy Policy, "we", "our" or "us" means together Thames MeshHopper Limited (a company registered in England and Wales under number 5658491 whose registered office is at Howes Percival LLP, Oxford House, Cliftonville, Northampton NN1 5PN) and MeshHopper WiFi Networks Limited (a company registered in England and Wales under number 4843183 whose registered office is at Howes Percival LLP, Oxford House, Cliftonville, Northampton NN1 5PN). Thames MeshHopper Limited and MeshHopper WiFi Network Limited own and operate different parts of the online-4-free.com network.

Definitions

In this Privacy Policy references to the "Network" mean our online-4-free.com network, references to the "Services" mean connectivity to the internet using our Network, and references to our "Website" mean www.online-4-free.com.

What personal information we collect and how

The personal information we collect via the Website may include:

1. Any personal details you knowingly provide us with through forms and email, such as name, address, email address, telephone number, etc.
2. Your credit and debit card details.
3. Your preferences and use of email offers which we send you (if you select to receive such emails).
4. Your IP Address. This is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
5. Data recorded by the Website, which allows us to recognise you and your preferred settings. This saves you from re-entering information on return visits to the Website. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies; information regarding this may be found in your browser's ‘help’ facility. Please note that our advertisers and content provides may also use cookies, over which we have no control.

What we do with your personal information

Any personal information we collect from this Website will be used in accordance with the Data Protection Act 1998 and other applicable laws. We are the joint data controllers of such personal information. The details we collect will be used:

1. To manage and administer your account.
2. To provide an after sales service, including without limitation to answer your queries and to provide support.
3. If you have consented, we may use your email address to send you information about products and services which may be of interest to you.

We may need to pass your personal information to third parties for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website, issuing our e-mails for us and processing payments. Some such third parties may be based outside the European Economic Area (EEA). In particular, in order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the EEA. You agree to us disclosing your personal information to such third parties (whether inside or outside the EEA) for these purposes. Third parties will not be allowed to use your personal information for their own purposes.

We will also disclose your personal information where disclosure is necessary (i) in response to a subpoena, court order or government request or request by any other appropriate authority; (ii) for the purposes of taking legal action to establish or exercise our legal rights or defend legal claims against us; (iii) to investigate, prevent and/or take other action in connection with possible illegal activities, suspected fraud and/or situations involving potential threats to the physical safety of any persons; (iv) to investigate, prevent and/or take other action in connection with actual or suspected violations of our Terms and Conditions, Acceptable Use Policy or Privacy Policy; or (v) as otherwise required and/or permitted by law or regulation.

Your Rights

You have the right to request a copy of any personal information that we currently hold about you. In order to receive such information please send your contact details including address and payment of £10 to cover administration expenses to the following address:

Privacy
online-4-free.com
233 High Holborn
London
WC1V 7DN

Other Websites

This privacy policy only covers our Website. Any other websites which may be linked to by our Website are subject to their own privacy policies, which may differ from ours. You should ensure that you read and understand the relevant privacy policy before submitting personal information to such websites.